The 新型冠状病毒肺炎 pandemic has demonstrated the importance of understanding a firm’s business and operational resilience. 虽然企业一直专注于灾难恢复, 业务连续性管理和网络安全, 他们是孤立地这样做的. But as business risks have evolved, so too must the approach and actions toward resilience. Resilience initiatives must take a holistic approach to threats and aim to safeguard critical business services against a wide range of technical, 物理, 逻辑和金融中断.
存的Dan Thieke报道, 董事总经理, 业务弹性, 和瑞秋·泰勒, 执行董事, 业务弹性, discuss the changing dynamics of resilience and what the future of resilience will look like for the financial services industry.
存和行业的弹性是如何演变的?
DT: Through the evolution of risk factors, 存’s business resilience vision has matured. 我的意思是, our operational and business resilience has been shaped by past crises, 比如911, 超级风暴桑迪和2007年的全球金融危机.
现在, we are in the midst of an unprecedented global crisis that will have a profound impact on business and operational resilience going forward. There are aspects of this crisis that have identified new areas of opportunity, drawing attention to how resilience itself needs to evolve; for example, the opportunity to understand the technology needs to support large portions of the workforce operating remotely. 就像过去的危机一样, 我们学习和适应，并继续与我们的客户合作, 监管机构和行业合作伙伴. This is central to our mission to deliver the world’s most resilient and secure 帖子-trade infrastructure for our clients.
超级风暴桑迪的影响
2012年10月, 超级风暴桑迪袭击了纽约市, unprecedented storm surges and flooding that devastated many communities throughout the five boroughs. The storm limited access to our offices and our 物理 securities vault and impacted our ability to process key services. We shifted processing to our Tampa office and began getting Northeast staff set up in home offices using our new Virtual Desktop Infrastructure (VDI) while determining key work arounds for business services that required some aspect of 物理 processing. The key work arounds we identified had a heavy influence on our current business continuity management processes.
RT: 近年来, the industry has moved the resilience conversation beyond 物理 events and put an increased focus on cybersecurity threats – and rightly so. We specifically highlighted the need for enhancing industry-wide resilience due to ever-increasing cybersecurity threats in a report we published jointly with Oliver Wyman in 2018, Large-Scale Cyber-Attacks on the Financial System: A Case for Better Coordinated Response and Recovery Strategies.
然而, current events highlight the need to continue the resilience discussion on all fronts and we must continue to evolve our approach, 加强复原力，建立一个整体框架, 前瞻性和高度协作性. 而不是狭隘地关注系统, resilience initiatives should aim to safeguard critical business services against a wide range of technical, 物理, 逻辑或财务中断, 不论其原因或起源.
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弹性的演变对行业有何影响?
DT: 它迫使我们重新审视流程和最佳实践. 例如, 区域外运营中心, 曾经被认为是最佳实践, may not be the fall back we once thought when you are talking about a global event. 新型冠状病毒肺炎, 成为全球流行病, has shown that you can have an event that impacts all global operational centers in the same manner, and therefore limits a firm’s ability to redirect activities to other regions, 就像他们在局部灾难中所做的那样.
For regional support centers, you have to re-examine the infrastructure. Some of the firms that rely on low-cost global locations to support key activities are encountering issues that are impeding that location’s operations. 例如, an aged technology infrastructure may not support WIFI and internet requirements to support a large remote workforce. I think you’ll see some 帖子-COVID movement around re-evaluating those geographical support locations not just for technical support but also for operational support.
RT: 我们在一个日益复杂和相互关联的环境中运作. 考虑对…的影响, 依赖于, 更广泛的生态系统, resilience efforts require looking at business services from an end-to-end perspective that starts with the customer and includes service providers, 监管机构, 第三方, 行业vnsr威尼斯城官网登入, 以及任何其他合作伙伴和利益相关者.
Other paradigm shifts that are essential to increasing resilience include the ability to anticipate and recover from issues, as well as a willingness to prioritize resilience over efficiency in certain cases. Resilience must be established as a business-owned strategic endeavor that is supported at the highest levels of the organization.
2019冠状病毒病危机后，该行业的下一步是什么?
DT: No doubt resilience strategies will change as a result of this crisis, 不仅仅是在存，而是在整个行业. 从监管的角度来看, I think it’s going to accelerate the discussion and engagement on forming strategies going forward. We have already seen an increase in the amount of industry coordination, 尽管公司必须在个人基础上制定计划, 当前危机的积极结果是什么.
RT: Sector coordination going forward is going to be a key point for industry discussion. As resilience-enhancing initiatives are further refined and implemented, 行业合作将是成功的关键组成部分. Ongoing sector-wide testing will be necessary to ensure all firms understand their roles and have the appropriate level of readiness to mitigate the impact of shocks that could disrupt their business services. 值得庆幸的是, there’s a desire within the industry to keep talking about these issues and resolve them collectively. 因为这是一个联系非常紧密的行业, the need for constant communication about our plans for resiliency must continue.